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Discover what your customers want next.

The fastest way to turn all Product, Sales, and Customer Success conversations with customers into roadmap clarity.

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Easy

No user research training or expertise needed

Automatic

Immediate analysis, grouping, sorting, and summarizing

Empathetic

Uncover easy-to-miss subtleties and remove biases

Automatically record any customer meeting

  • First, join a Zoom, Google Meet, Microsoft Teams, or Slack Huddle meeting
  • Then, invite Usermuse like you would invite a coworker
  • Or, upload a previously recorded video or audio file
  • Integrations with other recording platforms like Gong and Chorus to pull in calls recorded with other tools
  • Understands conversations in the top 20 most commonly spoken languages
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Automatically synthesizes signals like needs, quotes, pain points, and sentiment analysis

  • Needs - collected as “How Might We” sticky notes
  • Pain Points - the problems to be solved
  • Key Quotes - gathered as video and transcript snippets
  • Sentiment Analysis - positive, neutral and negative feedback captured as sticky notes
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Automatically categorizes, groups, sorts, and de-dupes

  • Signals (i.e., needs, pain points, key quotes, sentiment analysis) are categorized by feature, product goals, and development complexity
  • Signals are counted for frequency
  • Signals take into account the context of your existing product
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Easily export to your favorite collaboration tools

  • Copy and paste an entire project anywhere
  • Export as CSV or other popular formats
  • Integrations with FigJam and Miro
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